frequently asked questions

we ship worldwide and don't accept returns on handmade items unless they arrive damaged. for full details, visit our shipping & returns page.

the midnight press is our monthly subscription service. each month we send out a handmade dispatch containing stories, stickers, and paper keepsakes from nua town. there are three tiers to choose from: just a nap, a long rest, and deep sleep.

yes! you can cancel your midnight press subscription at any time from your account page. if your next dispatch hasn't been packed yet, we'll do our best to stop it and issue a refund — just drop us a message. if it's already on its way, that month's dispatch will still arrive as normal.

we occasionally take custom character commissions and special requests. drop us a message via the contact page and we'll see what we can do.

we try our best. our packaging is recyclable, we use eco-friendly inks where possible, and our stickers are printed on vinyl that's built to last (less waste from replacements).

yes! as a midnight press mail club member, you can use the code COZYSUB for 10% off any one-off catch-up dispatch. the code only works for active subscribers — it's our way of saying thank you for being part of nua town.